It is widely known that there is a critical shortage of knowledgeable and competent technicians within the espresso industry.

With no clear career pathway, an 18 month ‘supervision’ period for electrical qualification, and the substantial investment required by an experienced technical company, it is not an easy problem to solve.

In March, we welcomed Ana into our technical team.

With 6 years experience in the coffee industry, she has always had an interest in the internal workings of espresso machinery.

During the search for our first full-time apprentice, Ana impressed first with stories of her 100 year old home which she and her friends spent 12 months renovating with no previous experience. Then when called in for a ‘practical interview’ she was thrown into a full machine service, again with no experience, and proceeded to complete all tasks with guidance but little assistance.

Ana has already taken on benchtesting responsibilities, in-workshop servicing, and assisting with our refurbishment program.

Shortly she will complete her electrical training, and then continue to learn all aspects of espresso machine servicing including hydraulic and electrical theory and diagnostics.

We are so pleased to welcome Ana, and look forward to seeing her progress over the next 24 months.

Please say hello if you see her in our Parnell workshop, or out in the field.