Pat Clarke – Business Development Manager at Campos Coffee, AU
Read or listen below to see what Pat has to say about his experience with Sistema:
Transcript
Key benefit for our business using Sistema has been the insights it’s been able to provide for general usage habits in cafes, highlighting cafes that are not using each group evenly, which is causing a higher rate of restrictions and increasing the services required. This has really allowed us to get great insights in how much usage is actually going through the machine, which has enabled us to reduce the frequency of servicing we’ve been doing.
My favourite feature of Sistema is barista performance, just prior to visits when visiting cafes, being able to have a quick look and just see how they’re tracking. It’s been a really good tool to help drive consistency in cafes, helping motivate staff and owners toward producing a better quality coffee within recipe.
The benefit of using Sistema for our customers is the ability to keep track of barista performance from one day to the next, particularly in larger cafes that have got multiple baristas can really highlight some gaps in education. What can easily be resolved with training.
