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Support tools

technical support for your la marzocco and modbar equipment

Below you will find product documentation, preventative maintenance checklists, and more for keeping your equipment up and running. If you have any questions feel free to contact our team at +64 (0)9 307 2060 or by emailing You can also order parts by emailing

how to receive your espresso machine


Inspecting your equipment upon delivery is crucial for claiming any damage that has occurred during shipping.

Is the shipping box damaged? Check the inside and outside of the box thoroughly for signs of damage, including crushed corners, visible holes or missing pieces.

Is the machine damaged? Unbox the machine and check thoroughly for dents, chips, unattached components, or any other visual damage.

Contact La Marzocco right away to report any shipping damage and we’ll help you sort it out. 

Product Documentation

Preventative Maintenance

resources for designers

la marzocco water specification


When it comes to espresso, water quality is crucial, and not only to how good your coffee will taste.  The wrong water could cause your machine to breakdown, lead to higher maintenance costs, and shorten its lifespan.

What is “the wrong water”?  Well, it comes down to its mineral content and chemistry, which can vary massively depending on your location and water source. Generally, mains supply water in New Zealand is 100% safe to drink, and tastes pretty good, but that alone doesn’t make it ok to use in your espresso machine. Water with too much mineral content is very likely to deposit limescale, which will inevitably cause problems – usually a blockage, and probably a repair bill.

At the other end of the spectrum, water with low mineral content, low pH, or high chloride content can be so corrosive (at high temperature and pressure) that it rapidly degrades components inside the machine. Water that is very pure, like distilled or rainwater, has this corrosive effect, and sometimes won’t work with the machine’s sensors, in which case it won’t fill or heat up. 

Surprisingly, even water from common drinking-water filters is often unsuitable, as they have little effect on the mineral content or underlying chemistry – happily, many espresso-machine-specific filtration and treatment products do exist, the key is choosing the right one for your particular source, which leads us to testing.


 Please don’t hesitate to contact us for help, we have many good water solutions, and we’re happy to guide you.


additional support


We are always looking for ways to improve our service to you. If something has gone wrong, we want to know. 

Please send an email to and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand the issue you are experiencing, please attach them to the email. 

When you report an issue to us, we will: 

  • acknowledge your message within 1-2 working days 
  • gather and evaluate information about your issue
  • respond to you within 20 working days. 

If we cannot agree on how to resolve the issue you are experiencing, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. 

FSCL’s service does not cost you anything and they will help resolve the complaint. 

You can contact FSCL: 

  • by calling 0800 347 257 
  • by emailing 
  • through FSCL’s website: 
  • writing to: FSCL 

PO Box 5967 



FSCL - Financial Services Complaints LTD